LetBox Terms of Service and Acceptable Use Policy

What is not allowed on VPS ? but are not limited to:

  • SpamVertising E-Mail ANY kind must be approved beforehand.
  • Mail servers which mark as Spamming
  • ANY Kind of Service attacks ( DDoS, floods, scanners, etc..).
  • Resource Abuse consists of any activity, intentional or otherwise, that consumes sufficient system resources to negatively affect other clients or equipment.
  • No public IRC, VPN and Proxies but We do allow private
  • Any attempts to undermine or cause harm to a server is strictly prohibited We will Terminated services without Notifications or refund.
  • Attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to LetBox and its customers) without express authorization of the owner of the system or network.

Material:

  • Child pornography is NOT allowed and any client found to be doing so will be canceled immediately upon discovery and reported to the   proper authorities.
  • Phishing/Scam/Shock content is strictly prohibited.
  • Material Protected by Copyright. You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner.

Bandwidth Overage:

  • Overage billing allows you to billed based on the bandwidth used for a given exceeded over and above the base amount allowed with a package.
  • will capped the connection speed to 10mbit when the bandwidth used for a given exceeded.

CPU & I/O & network usage rules: ( Shared Cores only)

  • The Uplink is shared you can't 100% the network all time and all day.
  • You can't burst to 95-100% CPU usage for more than five (5) minutes.
  • 1 CPU 15% / 2 CPU - 4 CPU are 30% 24/7 Max CPU usage.
  • You can't Push the i/o all time and all day for example some packages are comes with Block Storage up to 300Mb/s speed Disk it deosn't means we will allow to hit the I/O ro 300MB/s all day long.

We have the right to suspend or capping any resources any account found Against our Usage rules WITHOUT notice.

Automatic CPU hard limits if CPU over usage occurred.

Upgrading/Downgrading:

  • KVM Disk Space can't be downgrade only CPU/RAMS/ Port speed only can be adjesment.
  • Downgrading can't be credit back your account.
  • Upgrading can be issued at prices that may changed anytime in the future example you do downgrade and upgrading later the prices maybe changing we can't promise for any prices.

Refund:

- answer :24 Hour Refund Policy  (if you don't use more than 1TB of bandwith)
- Software licenses (CPanel, DirectAdmin or others)non-refundable.
- If the hosting service has been used for bulk email sending and/or if our Terms and conditions have been violated no refund will be offered.
- The refund Moneyback guarantee applies for a single VPS and you may ask for a refund just once. 
- if your site is down you may be able to claim service credit depending on where it falls in on our SLA.

Cancellation:

  • If you wish to cancel service, or for any services on your account, you MUST complete the Request Cancellation function which can be found in the client billing interface at: - Login to our Client area >> Services >> My services Selecting the specific service at that location >> View details >> Management Actions >> Request Cancellation.
  • LetBox does NOT accept cancellation requests via email, phone, or support ticket. Not using the service, non-payment, or moving your service elsewhere, is NOT a valid method of cancellation---nor are we aware when such is done.
  • Chargeback against a legit charge placed by LetBox, a $20 administrative fee will be charged per chargeback.
  • IMPORTANT: If you have any subscription setup in Paypal or 2Checkout, make sure you login to your Paypal or 2Checkout and cancel
    that or can contact us, if not, Paypal or 2Checkout will keep sending us payment every month. And when they do, can only be added
    as credit towards the account and cannot be refunded.

Payment:

  • We provides a 10 day grace period from the time the invoice is issued. Any invoice that is overdue for 5 days and not paid the account will be terminated and all files will be deleted.
  • We don't credit balance or refund for any downgrading any package/addons all payment are final.
  • Invoices that have been paid more than once by mistake, subscriptions, etc. can only be added as credit towards the account and cannot be refunded.

Affiliate Withdrawal:

  • Affiliate Withdrawal request will be add as credit balance only, we don't pay via PayPal or any other methods.
  • Affiliate are 5% Recurring the current website packages and 10% one time with Flash deals packages
  • $10 minimum amount affiliates have to reach before making a withdrawal.

Promotion:

  • You can't switch or moving ( Upgrade/Downgrading) from special packages to antoher.

Infomation:

  • We have the right to suspend or terminate any account found Against our TOS WITHOUT notice or Refund.
  • We don't credit balance or refund for any downgrading any package/addons all payment are final.
  • We Will not be held accountable for Security , DDOS Attack, Hacked or data loss for any reason it's your Responsibility.
  • All Package come with 1 Gbps burstable.
  • VPS are usually set up within 1 - 5 hours after payment has been confirmed and received but please allow 24-48 Business Hours.
  • Sales/Support Response Time Within 24 hours (general), or within 4 hours between 10:30AM - 6:30PM (GMT +2)emergency 24/7 Monitor support.
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